Terms & Conditions

GENERAL TERMS AND CONDITIONS VVB MEDIA

Having its registered office John F Kennedylaan 2, 5612 AB Eindhoven, The Netherlands Registered at the Chamber of Commerce under number 91535166.

Owner Contact: jack.villavision@gmail.com

By accepting the services provided by Villa Vision Builders, you acknowledge that you have reviewed and agreed to the terms and conditions outlined below

Scope:

You are hiring Villa Vision Builders to design and develop a website for your business.

Each website includes an initial setup fee which will be agreed upon before construction of a website. This is a one time set up fee. Furthermore, every website comes standard with its own monthly fee which includes ongoing website hosting, maintenance and support.

Each client is promised a free upfront website design to ensure that all clients are fully satisfied with the look and branding of their website prior to any financial exchange. If the client is happy with their website design, a 50% downpayment of the total setup fee will be required before construction of the actual website. The rest of this setup fee will be paid after the website is fully completed and live. The monthly fee will be charged upon website completion aswell.

Note: we are flexible to slight variations in payment plans depending on what suits our client’s situation.

Our clients agree to provide us with any information/material on behalf of their business, on time, that we may need in order to design and build out your website. This includes but is not limited to: Photos, specific text, answers to questionnaires/surveys, contact details, and other information. Our clients also agree to provide feedback when asked, maintain upkeep of their payment schedules, and are bound to any deadlines that may have been agreed to prior.

We plan to meet all the deadlines but are not responsible for a missed launch date or a deadline if the client has been late in supplying materials or have not approved our work on time at any stage. If for any reason we expect a project to exceed the previously agreed upon deadlines, clients will be notified in advance.

 

Free Upfront / Free Website Design:

As promised, we provide all clients with a completley free and custom website design. This design serves as a comprehensive preview, allowing clients to fully assess the aesthetics, style, and branding of their website before commencement of construction.. The complexity and size of this design will vary depending on the project and may vary on a per client basis. It is important to note that while the design provides a robust framework, it is not a precise representation of the final product. We reserve the right to make minor adjustments or refinements to certain features during the development process to address unforeseen challenges or to enhance overall design optimization. This preliminary design serves as a reliable indicator and nearly finalized prototype of the caliber of work clients can anticipate from our team.

 

Confidentiality:

Villa Vision Builders recognizes that during the course of our engagement, sensitive and proprietary information may be exchanged between the client and our agency. We are committed to maintaining the confidentiality and security of all information provided by the client. Both parties agree to treat all information shared during the engagement as confidential and shall not disclose, directly or indirectly, any confidential information to third parties without the prior written consent of the disclosing party. Confidential information includes, but is not limited to, business plans, financial data, trade secrets, customer information, and any other proprietary information disclosed by either party.

Villa Vision Builders agrees to take reasonable measures to protect the confidentiality of the client’s information, including implementing appropriate security measures and restricting access to confidential information to authorized personnel only.

However, this confidentiality obligation shall not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) is already in the possession of the receiving party without obligation of confidentiality prior to disclosure; (c) is independently developed by the receiving party without the use of confidential information; or (d) is required to be disclosed by law, regulation, or court order.

 

The Process:

The process begins with an optional (but recommended) onboarding call, which is used to get a deeper understanding into the client’s project, as well as the agreed price, duration, expectations and goals. We then craft a design that we find suitable to fit the clients needs. Clients will then have the option to provide feedback on this design before the website will go into its construction phase. All major changes must be made before or during this feedback period, and prior to the construction of the actual website. Major changes/feedback (for example, radical changes to the website structure, pages or branding) requested past this point may be subject to an additional fee. Construction will not begin unless the client has instructed us to do so. If clients have opted to the monthly hosting/maintenance package, they will have the right to request small edits and/or changes to the website over time.

 

Responsibilities:

Villa Vision Builder’s Responsibilities: Villa Vision Builders agrees to provide website design and development services to the client in a professional and timely manner. This includes creating a custom website tailored to the client’s specifications, incorporating requested features and functionalities etc. We will communicate regularly with the client to provide updates on the progress of the project, seek feedback, and address any concerns or questions that may arise. Villa Vision Builders will make reasonable efforts to complete the project within the agreed-upon timeframe, barring any unforeseen circumstances or delays beyond our control.

Client Responsibilities: The client agrees to provide Villa Vision Builders with all necessary materials, information, and approvals in a timely manner to facilitate the website design and development process. This includes but is not limited to providing content (text, images, videos), branding assets (logos, color schemes), and access to relevant systems or platforms.

The client is responsible for reviewing and approving all work submitted by Villa Vision Builders in a timely manner. This includes providing feedback on design mockups, website prototypes, and other deliverables to ensure they meet the client’s expectations and requirements. Additionally, the client agrees to adhere to any deadlines or milestones set forth in the project timeline and to promptly respond to communications from Villa Vision Builders regarding the project.

 

Termination Clause

If a client wishes to cancel the agreement, they may do so whenever they want. However it should be noted that all sales are final and we do not offer any refunds or exchanges. This includes the setup fee as well as any payments made with regards to the monthly hosting and maintenance package.

Villa Vision Builders reserves the right to terminate agreements with clients at our discretion. Additionally, we reserve the right to refuse business to any individual or entity without providing justification for our decision. Such actions may be taken if we deem it necessary to protect our interests, maintain our standards of service, or for any other reason deemed appropriate by Villa Vision Builders.

 

Temporary Website Suspension:

In the event that the client fails to make timely payments for outstanding invoices, monthly hosting fees, or other agreed-upon charges, Villa Vision Builders reserves the right to temporarily suspend access to the website.

This temporary suspension may result in the website being unavailable to visitors until all outstanding payments are settled. Villa Vision Builders will make reasonable efforts to notify the client of any expected suspension and provide an opportunity to rectify the payment issue before taking action.

However, Villa Vision Builders shall not be liable for any losses, damages, or disruptions resulting from the temporary suspension of the website due to non-payment. Upon settlement of all outstanding payments, access to the website will be restored promptly.

If the client fails to rectify the payment issue within a reasonable timeframe, Villa Vision Builders reserves the right to take further action, including termination of services.

 

Text content

While Villa Vision Builders undertakes the task of copywriting for the client’s website and ensures the appropriate placement and adaptation of text within each section, we are not responsible for any poorly written, misleading, incorrect information or the consequences of this information. It is the client’s responsibility to thoroughly review all sections of the website and promptly notify us of any errors or discrepancies encountered.

 

Photographs & Videos

Clients are expected to provide any photographs/videos that we or they find important to add to the website. This could include high definition images of the properties, construction photos, stock images, photos made of the local area, drone pictures. Of course, we will only work with images that the client is comfortable adding to their website. Villa Vision Builders assumes no responsibility for the utilization of copyrighted material provided by the client.

 

Ongoing Maintenance and Support Package.

The ongoing monthly fee ensures the website stays up to date, fully functional, while also accommodating any minor adjustments or requests from clients in the future.

The package includes: website hosting, frequent backups, analytics, updates of website plugins/themes, frequent security checks, maintaining website load speed, help with bookings, technical questions as well as small revisions, changes, additions etc.

It does NOT include: subscriptions to website domain names or business emails. These are expected to be purchased by the client themselves. If you do not have a domain, you must purchase via a domain service and let us know the login details.

We understand that our clients have diverse needs and varying levels of experience with managing websites. As such, we are open to negotiating different types of maintenance packages tailored to your specific requirements. Depending on your preferences and web experience, we can customize the ongoing services we offer to best suit your needs.

While we strive to implement the highest precautions in website management, complete safety on the internet is unattainable. Despite our best efforts, unforeseen events may occur, including but not limited to virus infections, client hacking incidents, website downtime, or lack of support for plugins/themes.

Although we guarantee that we will help clients to the best of our ability in such instances to get everything on track as soon as possible, we are not responsible for these problems and will not be liable for any costs inflicted on our clients. Villa Vision Builders is not responsible for any loss of income or double bookings due to issues that may arise from the operations of our websites.

 

Legal Documentation:

Villa Vision Builders offers all clients the option to use our templated Terms and Conditions (T&C) and Privacy Policy documents, as well as an optional Cookie Scanner tool, to assist clients in meeting legal and regulatory requirements for their websites. These documents and tools are provided as a convenience and resource for clients to ensure their websites are compliant with applicable laws and regulations.

It is important to note that the T&C templates, Privacy Policy, and Cookie Scanner are optional resources, and clients may choose to use them at their discretion. While these resources are designed to facilitate compliance with legal requirements, it is ultimately the responsibility of the client to ensure that their website and online activities comply with all relevant laws, regulations, and industry standards.

Villa Vision Builders does not provide legal advice, and the provision of these resources does not constitute a legal service or attorney-client relationship. Clients are encouraged to seek independent legal counsel to review and customize these documents to their specific needs and circumstances. By utilizing the templated legal documents and compliance tools provided by Villa Vision Builders, clients acknowledge and accept that Villa Vision Builders does not assume any responsibility or liability for the legal sufficiency, accuracy, or effectiveness of these resources in meeting their legal obligations.

 

Liability

Villa Vision Builders is not liable to you or any other third party for damages, lost profits/savings or any other incidents, damages or consequences that arise arising out of the operation of or inability to operate this Website and any other web pages, even if you have advised us of the possibilities of such damages. All sales are final and we do not offer any refunds or exchanges.

If any part of the agreement is found to be invalid, unactionable or unlawful, the rest of the agreement will remain valid and enforceable, unaffected by the invalid or unenforceable provision.

 

Service Reselling:

The client agrees not to resell or redistribute any services provided by Villa Vision Builders without prior written consent. Any unauthorized resale or redistribution of services may result in termination of the client’s agreement with Villa Vision Builders and legal action.

 

Copyrights

Ownership of Website Elements: Upon completion of the website design project and receipt of final payment, the ownership of the website and its constituent elements will be as follows:

  1. Visual Elements: You, the client, will own all graphical and visual elements created specifically for the website by us. These include but are not limited to logos, graphics, images, and animations.
  2. Content: You retain ownership of all text content, photographs, videos, and other data provided by you or created specifically for the website by us, unless otherwise owned by a third party.
  3. Code and Markup: We grant you a non-exclusive, perpetual license to use the HTML markup, CSS, JavaScript, and other code developed for the website solely for its intended purpose.

Any third-party materials, including but not limited to stock images, fonts, plugins, or software used in the website, may be subject to their respective copyright and licensing terms.

Villa Vision Builders reserves the right to showcase the completed website in its portfolio and marketing materials, including but not limited to websites, social media, and promotional materials, for the purpose of demonstrating our work to potential clients.

 

Changes to Terms and Conditions:

Villa Vision Builders reserves the right to modify, amend, or update these terms and conditions at any time without prior notice. Any changes to the terms and conditions will be effective immediately upon posting on our website.

Clients will be notified of any changes to the terms and conditions via email or other appropriate means if the changes made have an impact on the business relationship with Villa Vision Builders. It is the client’s responsibility to review the terms and conditions periodically to ensure compliance with the latest version.